Overall Rating
4.5

Introduction

Nootropics Depot is a US-based health supplements supplier known for providing a rich variety of nootropic compounds. Their menu comprises natural noots like Ashwagandha, L-theanine and Rhodiola Rosea as well as quite a few KSM-66, and Noopept. Indeed, their product list contains individual nootropics as well as ready-made stacks.


All about Nootropics Depot

A lot has been said about this company especially since their closure a few years ago. Fortunately, they relaunched a bit later and came under new management. And if the new management’s performance in recent years is anything to go by, we think Nootropics Depot is destined for a brighter future.

The Arizona-based company has an A+ rating on the Better Business Bureau and an average of 4.5-star rating on Amazon. The customer reviews posted about them on those two platforms are also generally positive.
One thing that constantly draws our attention to this vendor is that they have a huge variety of products.

Most of their products are available in powder and capsule forms. We are yet to come across any liquid products from them – we only hope that they’ll consider creating some flavored nootropic drinks going forward as is the trend these days.

To cater for different budget ranges, the company provides different packaging sizes. For instance, the Ashwagandha extract comes in 90ct and 180ct jars while the Taurine Powder is available in 250grams and 500gram jars. So, if you’re on a tight budget or are just looking to sample out the product without committing too much cash, you can always go for the smallest package available.

Quality Assurance

How do you know for sure that you’re getting what you paid for? Only lab testing can confirm this. Talking about lab tests, you want them done by third-party and in-house teams if possible. How does Nootropics Depot fare on this front? Well, this is where ND beats Absorb Health clearly. The company makes sure that all of its products undergo third-party and in-house tests.

The beauty about that is that the consumer gets purity testing at its level best. The problem with having a third-party testing system alone is that there’s usually no other way for the supplier to double check purity. This can leave a huge gray area especially when a product is made and third-party tested in a foreign country.

Likewise, an in-house testing facility alone would not suffice because it would leave shady manufacturers with the leeway to lie about their products. So, whenever you have a combination of third-party and in-house testing, you generally get a level playing field.

Customer Support

The ND customer support usually responds to email queries within 24 hours within business days. Their office hours are from 9 am to 5 pm MST (Monday to Saturday). So, that means if you send a query to them on Saturday at 6 pm, you would need to wait until Monday at 9 am to get a response. Likewise, slow response to queries is common especially during major holidays like Martin Luther King Jr Day, New Year’s Day, President’s Day, Thanksgiving Day, Columbus Day, Christmas day and so forth.

We would also like to fault this company’s support system for not having a phone line. A phone line, as well as live chat features, would be awesome additions for expedited responses to customer queries. But for now, it seems like the company has limited its support to email and FAQ pages.

The Marketing Model

There is a lot you can tell by simply taking a look at the style of marketing adopted by a company. A pushy sales strategy often suggests that a company is looking to make a quick buck or it doesn’t want the customer to be in a position to make an independent choice. Good companies, therefore, know that it’s noble to use a laid-back marketing strategy at all times.

Nootropics Depot is one of those who subscribes to this school of thought. Their marketing language is devoid of superlatives and instead focuses on the benefits to the consumer. Also, ND seems to focus more or producing quality supplements choosing to instead have the quality of the product to speak for itself.

Pricing

Compared to Now Foods, which is also a popular supplier of health supplements, Nootropics Depot is way cheaper. For instance, Alpha GPC sells a 150mg pack of 60 capsules at $14.99 while Now Foods sells the same at $20.40. Compared to Absorb Health, Nootropics Depot sells Noopept at a cheaper price. A 10g jar of Noopept currently retails at $13.99 at Nootropics Depot while the same goes for $19.99 when bought from Absorb Health.

Returns & Shipping

Orders made before 4 pm from Monday to Sunday (Phoenix time) usually ship out within the same day. Shipping and handling services are provided by USPS, FedEx, DHL, and UPS and all you’ll need to do is choose the service that best suits you.

It is worth keeping in mind the fact that the company provides free shipping for all orders worth more than $50 for US-based customers at $200 for international clients. For orders qualifying for free shipping within the US, the company normally uses USPS Priority Shipping which typically takes 2 days.

Please note that unlike Absorb Health, Nootropics Depot does not have a return policy for any opened or used products. That said, the company may refund for lost packages based on the circumstances under which such goods may have gotten lost. Unfortunately, the company doesn’t provide a guarantee that they will reimburse your money should the shipment be blocked by your local customs.

Pros

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    Great email-based customer support
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    Great packaging
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    Awesome pricing
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    Worldwide shipping
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    Competitive free shipping offer
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    The company has been around for quite some time now
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    They provide in-house lab testing
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    Third-party testing also used to gauge the purity of the product
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    The user-friendly and easy-to-navigate site

Cons

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    No mobile phone or live chat support is provided
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    Limiting shipping and returns policies
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    No dosage instructions

Final Thoughts

On a scale of 10, we would give a well-deserved 9 to Nootropics Depot. Their services are generally great given that they exist in a tightly controlled market environment. For instance, their decision not to include dosage instructions seems deliberate as the company would like to avoid having a run-in with the FDA.


So, you have to search for the dosage instructions elsewhere and use a milligram scale because they don’t even provide scoops.


But when all that is said and done, Nootropics Depot still remains probably one of the best nootropics suppliers of all time.